Online Order FAQ

Thank you for choosing YU Cookies.
Please review the notice below before placing your order.
We look forward to serving you soon!

  • Each tin purchase includes one mini eco bag, with the colour assigned randomly based on stock availability.*
  • Promotion NOT combinable with any pre-orders or on-site purchases.
  • For bulk orders above 10 tins, contact us via email: hello@yucookies.sg for inquiries.
*Gift Set NOT include complimentary bag.
*Choosing a specific design is considered customization and will incur an additional fee of $0.5 per tin.
*The tin colours for each flavour may vary from the picture depending on stock availability if sold out.

Lead Time (Preparation for Dispatch)

  • 1 - 2 working days; during the festive season, there might be delays.

Local Shipment via SingPost 

  • ETA: 2 - 3 working days after dispatch*
  • Free standard shipping for any order above $80.
  • A shipping fee of $5 applies to orders under $80.
  • Orders of more than 10 tins are not eligible for standard shipping due to cookie condition. Please contact us before ordering.

*During the festive season, there might be delays.

Local Delivery 

  • Expedited delivery : $15.
  • Please choose expedited delivery for orders exceeding 10 tins or for urgent needs.
  • Please contact us directly for delivery dates and top up payment options before ordering.

Self-Pick-Up: 

  • Please select on order page and kindly leave your contact number or note to confirm your pick-up date and time.

Location:
Office
@Wcega Tower

Address: 21 Bukit Batok Cres 658065
Time:  10am - 6:00pm, weekdays only

NUH Push Cart @Zone F Building*
Address: 5 Lower Kent Ridge Road NUH Main Building
Time: 
 10am - 5:30pm, weekdays only
(Operation date need to be confirmed every week)

Pre-order: Secure your item and receive the delivery once restocked (usually within 5-7 working days)