Online Order FAQ
Thank you for choosing YU Cookies.
Please review the notice below before placing your order.
We look forward to serving you soon!
- Each tin purchase includes one mini eco bag, with the colour assigned randomly based on stock availability.*
- Promotion NOT combinable with any pre-orders or on-site purchases.
- For bulk orders above 10 tins, contact us via email: hello@yucookies.sg for inquiries.
*Gift Set NOT include complimentary bag.
*Choosing a specific design is considered customization and will incur an additional fee of $0.5 per tin.
*The tin colours for each flavour may vary from the picture depending on stock availability if sold out.
Lead Time (Preparation for Dispatch)
- 1 - 2 working days; during the festive season, there might be delays.
Local Shipment via SingPost ：
- ETA: 2 - 3 working days after dispatch*
- Free standard shipping for any order above $80.
- A shipping fee of $5 applies to orders under $80.
- Orders of more than 10 tins are not eligible for standard shipping due to cookie condition. Please contact us before ordering.
*During the festive season, there might be delays.
Local Delivery ：
- Expedited delivery : $15.
- Please choose expedited delivery for orders exceeding 10 tins or for urgent needs.
- Please contact us directly for delivery dates and top up payment options before ordering.
Self-Pick-Up：
- Please select on order page and kindly leave your contact number or note to confirm your pick-up date and time.
Location:
Office @Wcega Tower
Address: 21 Bukit Batok Cres 658065
Time: 10am - 6pm, weekdays only
Pre-order： Secure your item and receive the delivery once restocked (usually within 5-7 working days)